The provisions of the Law No. 6502 on the Protection of Consumers shall apply to the return and replacement conditions of the product and these regulations shall be taken as basis.

Products not accepted for return?
For hygiene reasons, earrings, personalized design products, products with non-standard sizes and products that have been destroyed and lost their resalability.

How many days is the return period?
Except for products that are not accepted for return, you can return the products in general without destroying, using and resalability of the product, within a period of fifteen (15) days from the date of delivery, with all the packaging and bag that came to you.

What are the return conditions?
Below you can find the items that must be complete in the products you send for return. If any of these are missing, the product return is not accepted.

  • All copies of the invoice you received for the product. If it arrived with an e-archive invoice, a printout of the e-archive invoice.
  • Within the 15-day period, the products to be returned must be delivered complete and undamaged, together with the box, gift and packaging.

Products sent for return by Ecru Atelier are examined and returns are accepted after it is determined that the product is undamaged, unused and complete. Returns are not accepted if the product has been used and has no packaging.

After your return is accepted, the time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected in the account within 1 - 3 weeks at the latest, and payments made by wire transfer are reflected in the account within 1 week at the latest.

How do I return it?
Ürünü tarafımıza göndermeden önce iade talebinizi sipariş numarası, sipariş verilen isim ve soyisim ile birlikte bize bildirmeniz gerekmektedir. Bize info@ecruatelier.com adresinden veya @ecruatelier instagram hesabından ulaşabilirsiniz. Size en kısa süre içerisinde dönüş yapılıp kargo iade kargo kodu verilecektir. Size verilecek kargo kodu ile iade edilecek ürünü tarafımıza iletebilirsiniz. İade taleplerinde çift yön kargo ücreti alıcı tarafından ödenmektedir. Ürün ücret iadesi yapılırken kargo ücreti ve varsa hediye paketi ücreti (75 TL) düşülerek iade işlemi yapılır. Diğer kargo firmaları ile yapılan gönderilerin ücreti gönderen kişiye aittir. Karşı ödemeli gönderimler kabul edilmeyecektir. Firmamıza gelen ürünlerin iade şartlarına uygun ulaştırılması durumunda ürün tutarlarının iadesi, ürünün tarafımıza ulaştığı gün işleme alınacaktır.

How can I exchange products?
For hygiene reasons, earrings cannot be exchanged. The products to be exchanged must be delivered undamaged, with the box and packaging. For the exchange of products, you can contact us at info@ecruatelier.com or @ecruatelier Instagram account by specifying your order number, the name and surname ordered. You can send us the product to be changed with the shipping code to be given to you. In change requests, the two-way shipping fee is paid by the buyer. According to the request, the shipping fee can be paid by wire transfer to the bank account specified below or deducted from the product fee.

Bank Information

QNB FİNANSBANK BANKASI

IBAN: TR25 0011 1000 0000 0121 3231 96

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