The provisions of the Law No. 6502 on the Protection of Consumers shall apply to the return and replacement conditions of the product and these regulations shall be taken as basis.

Products not accepted for return?
For hygiene reasons, earrings, personalized design products, products with non-standard sizes and products that have been destroyed and lost their resalability.

How many days is the return period?
Except for products that are not accepted for return, you can return the products in general without destroying, using and resalability of the product, within a period of fifteen (15) days from the date of delivery, with all the packaging and bag that came to you.

What are the return conditions?
Below you can find the items that must be complete in the products you send for return. If any of these are missing, the product return is not accepted.

  • All copies of the invoice you received for the product. If it arrived with an e-archive invoice, a printout of the e-archive invoice.
  • Within the 15-day period, the products to be returned must be delivered complete and undamaged, together with the box, gift and packaging.

Products sent for return by Ecru Atelier are examined and returns are accepted after it is determined that the product is undamaged, unused and complete. Returns are not accepted if the product has been used and has no packaging.

After your return is accepted, the time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected in the account within 1 - 3 weeks at the latest, and payments made by wire transfer are reflected in the account within 1 week at the latest.

How do I return it?
Before sending the product back to us, you must notify us of your return request, including your order number and the first and last name used when placing the order. You can reach us at [email protected] or via our Instagram account @ecruatelier. We will get back to you as soon as possible and provide you with a return shipping code. You can send the product to be returned to us using the return shipping code provided. For return requests, the shipping costs for both ways are paid by the customer. When processing the product refund, the shipping cost and any gift wrapping fee (75 TL), if applicable, will be deducted from the refund amount. Shipping costs for shipments made via other carriers are the responsibility of the sender. Cash-on-delivery shipments will not be accepted. If products returned to our company meet the return conditions, the refund for the product amount will be processed on the day the product is received by us.

How can I exchange products?
For hygiene reasons, earrings cannot be exchanged. The products to be exchanged must be delivered undamaged, with the box and packaging. For the exchange of products, you can contact us at [email protected] or @ecruatelier Instagram account by specifying your order number, the name and surname ordered. You can send us the product to be changed with the shipping code to be given to you. In change requests, the two-way shipping fee is paid by the buyer. According to the request, the shipping fee can be paid by wire transfer to the bank account specified below or deducted from the product fee.

Bank Information

QNB FİNANSBANK BANKASI

IBAN: TR25 0011 1000 0000 0121 3231 96

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